GE2022 Total Quality Management For Anna University, Chennai Nov/Dec 2012 Examinations
Anna University, Chennai Nov/Dec 2012 Examinations
Important Questions
GE2022
Total Quality Management
Unit I-V
1. Describe the six basic
concepts of TQM and the various dimensions of quality
2. Discuss the Deming’s
philosophy for TQM
3. Explain in detail
about 14 points of Deming philosophy
4. Briefly explain quality planning with respect to Juran Triology
5. Discuss about
Maslow’s need hierarchy theory & Herzberg’s two factor theory for
motivation.
6. Discuss about the
supplier partnership procedures
7. What are the
different ways of receiving customer feedback? How are the feedback used?
8. Explain the different approaches towards Continuous
Process Improvement
9. Explain Seven new
Management tools in detail
10.Explain the Benchmarking process in detail
11. Explain about the
new seven tools of quality and its application in detail
12.Explain in detail
about six sigma
13. Discuss FMEA with objectives,
process, outcome and benefits.
14.Explain the concept of Taguchi's quality loss function in
detail. Give an example
15. Discuss in detail
about cost of quality
16.Explain about quality
system auditing?
17. Explain about the
philosophy and the requirements of ISO 9000 : 2000
18.Discuss ISO 14000
requirements and its benefits in detail
19.Discuss the implementation of TQM with a case study
